Support

Service Desk

Hours: 9.00 am to 5.00 pm, Monday to Friday

Email: servicedesk@ersa.edu.au

Phone: 7228 6236

When emailing the Service Desk please include as much detail as possible, including your contact details, name of the product, version number, operating system, error messages, and so on. This assist us in assessing and responding to your enquiry.

You will receive an email confirming the ticket number assigned to your query. One of our expert technical staff will be in touch with you within 48 hours (quite often within the same day).

If you have any follow-up information to send, reply to the email containing your ticket number.

If you have another query on another topic, please send a new email to the Service Desk and a separate ticket number will be assigned.

Frequently asked questions

Read our FAQs to find out more about accessing and using our services.

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User guides

A one-stop shop for all eRSA ‘How to’ guides and technical documentation.

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System maintenance

Find out about scheduled outages and other system issues.

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Want to find out more? Talk to us today.

CONTACT US
  • “It would be impossible to do the type of research that we’re doing without them – it is a major factor in achieving our research outcomes.”  
    Associate Professor Con DoolanSchool of Mechanical Engineering, University of Adelaide
  • "The eRSA support is very personal and solution-focused and not just a brushing off 'it's-your-fault-check-your-code' kind of support which one sometimes gets from University tech supports. I very much appreciate the help."  
    Sven SchellenbergSchool of Science, RMIT University
  • “Open source intelligence is about extracting information from blogs, news sites and social media platforms, any information that can be freely accessed online. There’s way too much information out there for an individual or group of people to comprehend, so we have created automated tools to allow our users to extract the data they need...access to the latest technology allow[s] us to continue to provide the best platforms to our end-users.”
    David BlockowData to Decisions CRC
  • "eResearch capabilities ... ensure we can continue to use the latest methods available in our field. The hope is that through the use of these technologies, we will be able to achieve some research outcomes that may otherwise not have been possible.”  
    Professor Ina Bornkessel-SchlesewskyCognitive Neuroscience, UniSA
  • “The supercomputing facilities at eResearch SA permit analysis of a host of interesting problems in evolutionary biology. It is the only computer system in SA that can perform certain complex calculations required to infer large evolutionary trees and associated patterns of evolution.”  
    Associate Professor Michael LeeSouth Australian Museum
  • On using an eResearch program to complete 3D modelling of architectural records: “We were able to build an interactive, photo image model of the [historical South Australian property Joseph Elliot’s cottage] home – transforming simple sketches and floor plans into an interactive 3D experience... what we have now is a computerised model that allows us to experience the Elliott house beyond just words on paper”.
    Associate Professor Christine Garnaut

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