Job Opportunity: Technical Operations Manager

Job Opportunity: Technical Operations Manager
May 15, 2018 Chris Button

Classification: Level I-7

Employment Type: Full-time, 12-month Contract

Line Manager: Chief Executive Officer

Salary: $95,000-100,000 p.a. + Super

Applications Close: Open until fulfilled

We are looking to strengthen our operational service delivery capabilities and are seeking an enthusiastic and driven Technical Operations Manager.

Reporting to the CEO, as a member of the eResearch SA Ltd Management team, the Technical Operations Manager is responsible for the daily management and administration of technical infrastructure, administrative systems, helpdesk operations and supporting the implementation of strategic objectives pertaining to technical infrastructure for the delivery of services both internally and externally. The role is also responsible for the line management of the Operations Team, requiring strong people management skills and customer focus.

To be successful in this role you will have;

  • Strong Business acumen
  • Strong people management skill
  • Broad technical infrastructure and operations management experience
  • Strong customer and service delivery focus
  • Excellent written and communication skills
  • Strong decision-making skills and solid judgment

Knowledge and experience

  • Tertiary qualifications in computer science, IT or related discipline
  • 7+ years experience of Technical Infrastructure and operations management
  • Project management foundations
  • Data Centre and asset management
  • Broad technical knowledge in an IT service provider or diverse Enterprise environment capacity
  • Client and stakeholder management
  • Helpdesk operations and customer support management
  • ITIL Foundations

eRSA is an innovative and dynamic workplace that provides ICT services to some of South Australia’s largest research projects. If you want to work in a cutting-edge environment and help to advance innovation in South Australia, we’d love to hear from you.

How to apply:

To be considered for this position apply through Seek with a resume and covering letter that tells us why you’re the best person for the job.

Your cover letter should address the key responsibilities and outcomes and capabilities and characteristics listed in the position description.

Download a copy of the position description.

Applicants must be an Australian resident.

Apply now via Seek.

  • “The supercomputing facilities at eResearch SA permit analysis of a host of interesting problems in evolutionary biology. It is the only computer system in SA that can perform certain complex calculations required to infer large evolutionary trees and associated patterns of evolution.”  
    Associate Professor Michael LeeSouth Australian Museum
  • “Having access to greater computer power helps us put in place a more realistic model in terms of the number of atoms you can have in the system and that improves the predictive power of the calculations.”
    Professor Andrea GersonMinerals and Materials Science & Technology
  • On using an eResearch program to complete 3D modelling of architectural records: “We were able to build an interactive, photo image model of the [historical South Australian property Joseph Elliot’s cottage] home – transforming simple sketches and floor plans into an interactive 3D experience... what we have now is a computerised model that allows us to experience the Elliott house beyond just words on paper”.
    Associate Professor Christine Garnaut
  • “Open source intelligence is about extracting information from blogs, news sites and social media platforms, any information that can be freely accessed online. There’s way too much information out there for an individual or group of people to comprehend, so we have created automated tools to allow our users to extract the data they need...access to the latest technology allow[s] us to continue to provide the best platforms to our end-users.”
    David BlockowData to Decisions CRC
  • "The eRSA support is very personal and solution-focused and not just a brushing off 'it's-your-fault-check-your-code' kind of support which one sometimes gets from University tech supports. I very much appreciate the help."  
    Sven SchellenbergSchool of Science, RMIT University
  • “It would be impossible to do the type of research that we’re doing without them – it is a major factor in achieving our research outcomes.”  
    Associate Professor Con DoolanSchool of Mechanical Engineering, University of Adelaide

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